{"id":2092,"date":"2026-09-03T08:46:05","date_gmt":"2026-09-03T13:46:05","guid":{"rendered":"https:\/\/assuranceconcordia.com\/?page_id=2092"},"modified":"2026-09-07T13:12:43","modified_gmt":"2026-09-07T18:12:43","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/assuranceconcordia.com\/en\/privacy-policy\/","title":{"rendered":"Privacy policy"},"content":{"rendered":"<\/div><\/div><\/div><\/div><div class=\"full default\" style=\"display:block !important;background-color:; background-image:url(); -webkit-background-size: cover;-moz-background-size: cover;-o-background-size: cover;background-size: cover;; background-attachment: scroll; border-top:; border-bottom:; padding:0px 0px;\"><\/div><div><div class=\"wrap clearfix\"><div role=\"article\"><div class=\"entry-content clearfix\">\n<\/div><\/div><\/div><\/div><div class=\"full default\" style=\"display:block !important;background-color:; background-image:url(); -webkit-background-size: cover;-moz-background-size: cover;-o-background-size: cover;background-size: cover;; background-attachment: scroll; border-top:; border-bottom:; padding:0px 0px;\"><div class=\"wrap clearfix\"><\/div><\/div><div><div class=\"wrap clearfix\"><div role=\"article\"><div class=\"entry-content clearfix\">\n<div class=\"two_fifth \" style=\"float:;\"><\/div>\n<p><b>Privacy Policy<\/b><\/p>\n<p><b>Assurance Concordia<\/b><\/p>\n<p>&nbsp;<\/p>\n<p><b>Last Updated: <\/b><b>03-09-2026<\/b><\/p>\n<p><b>Data Privacy Manager: Claude Pinsonneault,\u00a0<a href=\"mailto:info@assuranceconcordia.com\">info@assuranceconcordia.com<\/a><\/b><\/p>\n<h1><\/h1>\n<h5><b>1. IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA<\/b><\/h5>\n<p><span style=\"font-weight: 400;\"><b>Assurance Concordia<\/b> (\u201cwe,\u201d \u201cus,\u201d or \u201cour\u201d) maintains a strict policy regarding your mobile privacy. We do not share, sell, rent, or trade customer opt-in information\u2014including phone numbers and consent records\u2014with any affiliates, partners, or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data and consent information are kept strictly confidential and are used solely to facilitate the communications you have explicitly requested.<\/span><\/p>\n<h5><b>2. DEFINITIONS<\/b><\/h5>\n<p><b>Service: <\/b><span style=\"font-weight: 400;\">Refers to the <a href=\"https:\/\/assuranceconcordia.com\/en\">website<\/a><\/span><span style=\"font-weight: 400;\">\u00a0and all associated digital platforms, tools, and communication channels operated by <b>Assurance Concordia<\/b><\/span><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><b>Personal Data: <\/b><span style=\"font-weight: 400;\">Any information relating to a living individual who can be identified from those data, or from those data combined with other information in our possession.<\/span><\/p>\n<p><b>Usage Data: <\/b><span style=\"font-weight: 400;\">Information collected automatically, generated either by the use of the Service or by the Service infrastructure itself (for example, the duration of a page visit or technical diagnostic data).<\/span><\/p>\n<p><b>Cookies: <\/b><span style=\"font-weight: 400;\">Small text files stored on your device (computer or mobile) that allow us to recognize your browser and capture certain information to improve your user experience.<\/span><\/p>\n<h5><b>3. DATA COLLECTION AND USE<\/b><\/h5>\n<p><span style=\"font-weight: 400;\">We collect several types of information to provide, maintain, and improve our Service, ensuring a personalized and efficient experience for our clients.<\/span><\/p>\n<p><b>Types of Data Collected:<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Identifiable Personal Information:<\/span><span style=\"font-weight: 400;\"> This includes your full name, primary email address, mobile phone number, and physical or billing address. We also maintain detailed records of your opt-in status, including timestamps and the specific method of consent for SMS and email channels.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Technical Usage Data:<\/span><span style=\"font-weight: 400;\"> When you visit our Site, we may collect your IP address, browser type and version, the specific pages you visit, the date and time of your access, and unique device identifiers to help us diagnose technical issues.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Tracking &amp; Cookies:<\/span><span style=\"font-weight: 400;\"> We utilize Session Cookies (to operate our Service), Preference Cookies (to remember your settings), and Security Cookies (to protect your data and verify identity).<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Customer Relationship Management (CRM) data:<\/span><span style=\"font-weight: 400;\"> If you submit a request through our online forms, our submission tool or our appointment booking tool, the information you provide is processed through our Customer Relationship Management (CRM) platform, in order to manage your request and follow up.<\/span><\/li>\n<\/ul>\n<h5><b>4. COOKIES AND CONSENT MANAGEMENT<\/b><\/h5>\n<p><span style=\"font-weight: 400;\">In accordance with Canada&#8217;s Personal Information Protection and Electronic Documents Act (PIPEDA) and the guidance of the Office of the Privacy Commissioner of Canada on meaningful consent, we clearly disclose the cookies we use and let you manage your preferences before non-essential cookies are placed on your device. A preference management banner allows you to accept or decline each cookie category, except for cookies strictly necessary for the Service to function.<\/span><\/p>\n<table>\n<thead>\n<tr>\n<th><b>Category<\/b><\/th>\n<th><b>Example(s)<\/b><\/th>\n<th><b>Purpose<\/b><\/th>\n<th><b>Consent Required<\/b><\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td><span style=\"font-weight: 400;\">Essential<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Session, security<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Enable core site functionality and secure communications.<\/span><\/td>\n<td><span style=\"font-weight: 400;\">No (necessary)<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Preferences<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Language, settings<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Remember your choices to improve your experience.<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Yes<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Analytics<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Google Analytics<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Measure site traffic and usage on an aggregated basis.<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Yes<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Marketing \/ remarketing<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Google Ads, Meta Ads<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Personalize ads displayed on third-party sites.<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Yes<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Functional (CRM \/ submission \/ online appointment booking)<\/span><\/td>\n<td><span style=\"font-weight: 400;\">External CRM tool or instant appointment booking or submission tool.<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Powers online forms, the quote tool, or the booking tool, and manages submitted lead\/request information.<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Yes<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h2><\/h2>\n<p><span style=\"font-weight: 400;\">You may change or withdraw your consent at any time through the cookie management module available at the bottom of our site, or by adjusting your browser settings. Withdrawing consent does not affect the lawfulness of processing carried out before such withdrawal.<\/span><\/p>\n<h5><b>5. SMS MESSAGING &amp; COMPLIANCE<\/b><\/h5>\n<p><span style=\"font-weight: 400;\">By opting into our SMS services, you agree to receive text messages related to our professional services. These may include, but are not limited to, project milestone updates, appointment reminders, customer support responses, and essential account notifications.<\/span><\/p>\n<p><b>Verified Opt-In: <\/b><span style=\"font-weight: 400;\">You will only receive SMS communications if you have explicitly provided consent via our web forms, specifically by checking a dedicated box that clearly outlines the purpose of the messages.<\/span><\/p>\n<p><b>User Control (Opt-Out): <\/b><span style=\"font-weight: 400;\">You retain full control over your communication preferences. You can cancel SMS notifications at any time by replying \u201cSTOP\u201d to any message you receive. Following this, you will receive a final confirmation message and no further texts will be sent.<\/span><\/p>\n<p><b>Data Protection &amp; Integrity: <\/b><span style=\"font-weight: 400;\">We implement high-level safeguards to ensure your mobile data is never used for unsolicited marketing. While we may share data with trusted subcontractors who provide essential support services (such as customer service platforms), these parties are contractually bound to maintain the same strict confidentiality standards outlined in this policy.<\/span><\/p>\n<p><b>CASL Compliance: <\/b><span style=\"font-weight: 400;\">All our commercial electronic communications (email and SMS) comply with Canada&#8217;s Anti-Spam Legislation (CASL). Every message clearly identifies the sender \u2014 <b>Assurance Concordia<\/b><\/span><span style=\"font-weight: 400;\">\u00a0\u2014 and includes a functional unsubscribe mechanism.<\/span><\/p>\n<h5><b>6. ANALYTICS &amp; REMARKETING<\/b><\/h5>\n<p><span style=\"font-weight: 400;\">To better understand our audience and refine our service offerings, we use specialized third-party tools:<\/span><\/p>\n<p><b>Google Analytics: <\/b><span style=\"font-weight: 400;\">This service tracks and reports website traffic, allowing us to see how users interact with our content. Google may use this data to personalize ads within its own advertising network. You can opt out by installing the <\/span><a href=\"https:\/\/tools.google.com\/dlpage\/gaoptout?hl=en\"><span style=\"font-weight: 400;\">Google Analytics Opt-out browser add-on<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><b>Behavioral Remarketing: <\/b><span style=\"font-weight: 400;\">We use Google Ads (AdWords) to display relevant advertisements to you on third-party websites after you have visited our Service. This process uses cookies to optimize ad delivery based on your past engagement with our Site. You can manage these settings through the <\/span><a href=\"https:\/\/www.google.com\/settings\/ads\"><span style=\"font-weight: 400;\">Google Ads Settings page<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n<h5><b>7. DATA RETENTION<\/b><\/h5>\n<p><span style=\"font-weight: 400;\">We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, generally 6 years after the end of the business relationship, unless a longer retention period is required or permitted by law. At the end of this period, your data is securely destroyed, anonymized, or de-identified.<\/span><\/p>\n<h5><b>8. DATA TRANSFER, STORAGE, &amp; SECURITY<\/b><\/h5>\n<p><span style=\"font-weight: 400;\">Your information, including Personal Data, may be transferred to and maintained on computers located outside of your province or Canada (including in the United States, in connection with tools such as Google Analytics and Google Ads, or our customer relationship management (CRM) platform or other tools to assist with appointment scheduling or submissions), where data protection laws may differ. In accordance with PIPEDA guidance on cross-border data processing, we require any third-party provider to contractually maintain a level of protection comparable to the principles applicable in Canada. By using our Service and submitting your information, you acknowledge and consent to this transfer and processing within Canada.<\/span><b>\u00a0<\/b><\/p>\n<p><span style=\"font-weight: 400;\">The security of your data is a top priority. We implement robust, commercially acceptable security measures\u2014including data encryption, secure access controls, and regular system audits\u2014to protect your information from unauthorized access, alteration, or disclosure. However, please be aware that no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute protection.<\/span><\/p>\n<h5><b>9. PRIVACY BREACHES (SECURITY INCIDENTS)<\/b><\/h5>\n<p><span style=\"font-weight: 400;\">We maintain a record of every security incident involving personal information under our control, as required under PIPEDA. If an incident creates a real risk of significant harm to an affected individual, we will notify the Office of the Privacy Commissioner of Canada as well as the affected individuals as soon as feasible after becoming aware of the incident, and will take reasonable steps to reduce the risk of harm.<\/span><\/p>\n<h5><b>10. LEGAL DISCLOSURE OF DATA<\/b><\/h5>\n<p><span style=\"font-weight: 400;\"><b>Assurance Concordia<\/b> may disclose your Personal Data in good faith if such action is deemed necessary to:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Comply with a valid legal obligation or government request.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Protect and defend the intellectual property, rights, or safety of [Client Company Name].<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Investigate potential wrongdoing or fraud related to the Service.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Ensure the personal safety of our users, employees, or the general public.<\/span><\/li>\n<\/ul>\n<h5><b>11. MINORS&#8217; PRIVACY<\/b><\/h5>\n<p><span style=\"font-weight: 400;\">Our Service is designed for a professional audience. Under guidance from the Office of the Privacy Commissioner of Canada, a child under the age of 13 is generally presumed unable to provide meaningful consent, which must instead be given by a parent or guardian; between the ages of 13 and 18, capacity to consent depends on the individual&#8217;s maturity and the sensitivity of the information involved. We do not knowingly collect personal information from children under 13 without a parent&#8217;s or guardian&#8217;s consent. If we become aware that a minor has provided us with Personal Data without the required consent, we will take immediate steps to remove that information from our servers.<\/span><\/p>\n<h5><b>12. YOUR RIGHTS AND CHOICES<\/b><\/h5>\n<p><span style=\"font-weight: 400;\">You have the right to access the personal information we hold about you, to request correction if you believe it is inaccurate, incomplete, or ambiguous, and to withdraw your consent to the processing of your data at any time, subject to legal or contractual restrictions and reasonable notice. You also have the right to file a complaint with our Data Privacy Manager, or directly with the Office of the Privacy Commissioner of Canada (or the applicable provincial authority, where relevant) if you believe your rights have not been respected. To exercise these rights, please contact our Data Privacy Manager.<\/span><\/p>\n<h5><b>13. CONTACT US<\/b><\/h5>\n<p><span style=\"font-weight: 400;\">For any inquiries, requests, or concerns relating to this Privacy Policy, please reach out to us:<\/span><\/p>\n<p><b>Assurance Concordia<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Attention: <\/span><strong>Claude Pinsonneault\u00a0<\/strong><\/p>\n<p><span style=\"font-weight: 400;\">Email: <a href=\"mailto:info@assuranceconcordia.com\">info@assuranceconcordia.com<\/a><\/span><\/p>\n<p><span style=\"font-weight: 400;\">Website Contact: <a href=\"https:\/\/assuranceconcordia.com\/en\/contact-us-2\/\">assuranceconcordia.com\/en\/contact-us-2\/<\/a><\/span><\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Privacy Policy Assurance Concordia &nbsp; Last Updated: 03-09-2026 Data Privacy Manager: Claude Pinsonneault,\u00a0info@assuranceconcordia.com 1. IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA Assurance Concordia (\u201cwe,\u201d \u201cus,\u201d or \u201cour\u201d) maintains a strict policy regarding your mobile privacy. We do not share, sell, rent, or trade customer opt-in information\u2014including phone numbers and consent records\u2014with any affiliates, partners, or third&#8230;  <a href=\"https:\/\/assuranceconcordia.com\/en\/privacy-policy\/\" title=\"Read Privacy policy\">Read more &raquo;<\/a><\/p>\n","protected":false},"author":7,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2092","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/assuranceconcordia.com\/en\/wp-json\/wp\/v2\/pages\/2092\/"}],"collection":[{"href":"https:\/\/assuranceconcordia.com\/en\/wp-json\/wp\/v2\/pages\/"}],"about":[{"href":"https:\/\/assuranceconcordia.com\/en\/wp-json\/wp\/v2\/types\/page\/"}],"author":[{"embeddable":true,"href":"https:\/\/assuranceconcordia.com\/en\/wp-json\/wp\/v2\/users\/7\/"}],"replies":[{"embeddable":true,"href":"https:\/\/assuranceconcordia.com\/en\/wp-json\/wp\/v2\/comments\/?post=2092"}],"version-history":[{"count":2,"href":"https:\/\/assuranceconcordia.com\/en\/wp-json\/wp\/v2\/pages\/2092\/revisions\/"}],"predecessor-version":[{"id":2110,"href":"https:\/\/assuranceconcordia.com\/en\/wp-json\/wp\/v2\/pages\/2092\/revisions\/2110\/"}],"wp:attachment":[{"href":"https:\/\/assuranceconcordia.com\/en\/wp-json\/wp\/v2\/media\/?parent=2092"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}